Question:

I order from the site, but I do not receive my order or even a message about the order , what to do?

Answer:

To make sure you submit your order correctly and that we had received was to be after the completion of the selection pressure Hop on the Finish button inside the shopping cart your shopping, and then follow the steps to the other until you reach the stage show you a letter stating that the request has been sent successfully, then the demand had been received by us already.

Question:

Does the delivery service include all countries?

Answer:

Delivery is Available in Kuwait and all the others countries, and the customer will pay the cost of the Shipment.

Question:

Are you films of high quality or bootlegged such as available on other sites

Answer:

Indeed not, we do not have any bootlegged films and all our films are of high quality even the non-originals

Question:

When revisiting as a vistor the website, why I cannot find my film which I placed in the shopping cart while browsing the website?

Answer:

Simply because you need to register in the website as a member so your selections remain in your personal shopping cart, as the website does not save the visitors’ shopping carts.

Question:

How can I know the latest news and the latest offers of the site

Answer:

Our site sends regularly E-mails to the members about the latest added movies and the latest offers. So, you just have to register in our website with a real e-mail to get all our news and offers

Question:

What is the degree of audiovisual quality of your copied films?

Answer:

There are two types: 1. Films with original DVD high quality, 2. Films decoded from the DIVX system or AVI or Blue Ray with very high quality similar to the original DVD quality or better.

Question:

Why is the price of some films is more than 1 KD?

Answer:

Because these films consist of more than one disc, being 2 o3 3, etc

Question:

I purchased a film that did not provide an Arabic subtitle upon playing it?

Answer:

In some films you cannot display the translated subtitle by using the remote control; instead it can be displayed through the setting and/or languages, also in some of the films the Arabic translation is displayed under another menu such as English Language or so forth.

Question:

Am a new visitor to the site, can I order and purchase from the site

Answer:

Indeed, to be able to order and purchase from the site you should register in the website, as the registration steps are simple, easy and will not require much time

Question:

What are the payment methods available on your site

Answer:

Payment is through My Fatoorah App. from the following link: https://www.myfatoorah.com/pg/webinvoice.aspx?id=24102018171735081731646172&lang=en

Question:

When do I receive my order?

Answer:

Delivery hours are from 11 ِAM to 5 PM, and Ramadan Delivery Timing is daily from 8 pm to 12 am.

Question:

Is there a minimum Charge

Answer:

Yes, the minimum Charge for each order is 5 KD

Question:

Do all films have a translated subtitle?

Answer:

Yes all of our foreign films have Arabic subtitles except some cartons which are dubbed into Arabic and do not have a subtitle. All such information is stated on the information page of each film